If you’ve made a payment but your invoice still shows as unpaid, it can be frustrating. This issue can be quickly resolved by following the steps below
STEP 1: Double-check that your payment was successfully processed. Look for a confirmation email from:
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The payment gateway (e.g., Paystack, Flutterwave, Monnify), or
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Leads Globe
If you received confirmation, proceed to the next step.
STEP 2: If the invoice still appears unpaid, kindly reach out to our Billing Department or use the Live Support chat on our website for real-time assistance with the following information:
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Screenshot of the payment confirmation email or receipt.
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Your registered email address with us.
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The specific Invoice ID.
NOTE: Always verify your payment status immediately after completing a transaction. If what you paid for doesn't reflect on your account, contact support right away for quick resolution.
