We understand the importance of timely refunds and aim to process them as quickly as possible. Here’s what you need to know:
Refund to Wallet:
If your refund is approved and you're opting to receive it in your client wallet:
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Processing time: Within 24–48 hours.
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Funds can be used for future purchases or withdrawn upon request.
Refund to Bank Account:
If you requested a refund to your bank account:
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Processing time: Up to 14 working days (Excludes weekends and public holidays).
NOTES:
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Refunds are not available for products or services that have already been provisioned or activated.
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Approval is subject to the terms of our refund policy.
If you have any questions about your refund status, please contact our support team.
