If your domain appears active in your LyteHosting Client Area but still isn’t working or resolving properly, it may be due to upstream registrar issues that affect your domain’s actual status on the global registry level.
This means that while LyteHosting shows the domain as active, it could be in a suspended or inactive state with the registrar, preventing it from functioning online.
Common Cause: Domain on Hold
- Your domain may be placed on a ClientHold or ServerHold status by the registrar.
- You can confirm this by checking your domain’s WHOIS record using a tool like whois.domaintools.com.
If the WHOIS status shows ClientHold or ServerHold, the domain is temporarily disabled at the registry level and will not resolve to your website or email.
Reasons for Domain Suspension
A hold status can occur for several reasons, including:
- Abuse Reports – The domain was flagged for spam, phishing, or other malicious activity.
- Expired Domain Registration – The renewal fee was not paid on time, causing suspension.
- Unverified Contact Information – Domain owner’s email or contact details were not verified as required by ICANN.
- Policy Violation – Breach of registrar or ICANN regulations.
Even though LyteHosting shows the domain as active, these upstream issues must be resolved before it becomes fully functional.
How to Resolve the Issue
1. Check WHOIS Status
- Use a WHOIS lookup tool to confirm if your domain is on ClientHold or ServerHold.
- Take note of any listed registrar details or contact information.
2. Contact LyteHosting Support
- Open a ticket via your Client Area.
- Provide your domain name and mention that it appears active but is not resolving.
- Our team will contact the registrar to determine the exact cause and assist with next steps.
3. Take Corrective Action
- If the issue is due to non-payment, renew your domain.
- If it’s due to unverified contact details, check your email for a verification link from the registrar.
- If it’s an abuse-related hold, work with our team to resolve the issue according to registrar policies.
Tips:
To prevent future interruptions:
- Keep your domain registration details accurate and up to date.
- Always renew your domain before expiration.
- Monitor your email for verification or policy notices from your domain registrar.
If your domain still doesn’t resolve after following these steps, kindly reach out to our Support Team. We’ll review the status and work with the registrar to restore functionality as soon as possible.
