If you’ve accidentally deleted important files from your hosting account, LyteHosting perform daily backups to help prevent permanent data loss.
Our Backup Policy
At LyteHosting, we take regular daily backups of your entire account, including:
- Website files
- Databases
- Email accounts (if hosted with us)
These backups allow us to restore your data from a previous point in time.
How to Request a File Restore
If you need files restored:
STEP 1: Submit a support ticket through your client portal.
STEP 2: Provide the following details:
- The specific files or folders you’d like restored.
- The date you’d like the backup restored from (if known).
STEP 3: Our support team will handle the restoration process for you.
Once completed, your files or databases will be restored from the selected backup, and you’ll be notified when it’s done.
Note: Backups are an added safety net, but it’s still important to keep your own local copies of important files.
Frequently Asked Questions (FAQs)
Q: How often are backups created?
We create daily backups of your hosting account. However, the exact frequency may vary depending on your hosting plan.
Q: How long do you keep backups?
Backup retention depends on the server configuration, but typically backups are stored for several days. For specific retention details, please contact support.
Q: Can I restore just one file instead of the entire website?
Yes. When submitting your support ticket, specify the exact file or folder you’d like restored.
Q: Can I restore a database as well?
Yes. Databases are included in backups and can be restored on request.
Q: What if I need a backup from several weeks ago?
Older backups may not always be available, depending on retention policies. We recommend reaching out to our support team to check availability.
