There are various reasons your website might be suspended, from malware issues to violations of policies. However, the most common cause is non-payment.
If your account is suspended, you will be directed to a page notifying you of the suspension when attempting to visit your website. Typically, LyteHosting will send an email explaining the reason for the suspension. If you haven't received an email, feel free to contact us via support or live chat to get more details about the cause of the suspension.
Violation of Terms and Policies
LyteHosting has specific terms of service that must be followed. If your website violates any of these policies, your account will be suspended. You can refer to the Terms of Service page for a list of important policies.
Resellers, VPS, and Dedicated
Resellers, VPS, and Dedicated hosting users can suspend and unsuspend customer accounts through WHM, as outlined in the following article:
Suspending and Unsuspending cPanel Accounts
If your account remains suspended and you believe it’s related to a Terms of Service violation, please check your emails, as all notifications are sent to the primary email associated with the account.
Unpaid Invoices
Payment issues are a common cause of account suspension. Often, customers may overlook due dates for services such as hosting, domain renewal, and additional products.
LyteHosting sends multiple reminders before suspending an account for unpaid invoices. Check your primary email for any missed payment deadlines. Additionally, review the Invoice Management Guide to ensure you are aware of the notification policy.
If your billing account is current, there may be another reason for the suspension that needs to be addressed first. In any case, please contact us via support or live chat as soon as possible so we can investigate your billing account.
Website Malware Infection
Malware is another common reason for account suspension. LyteHosting regularly scans all websites on the servers for malware. If we detect spam links, deceptive content, or phishing pages, the account will be suspended.
In the event of a malware infection, we recommend using SiteLock to clean your website without hassle. SiteLock performs a thorough scan and notifies you if any files on your site are infected. This comprehensive service scans your website files, effectively removing malicious files and suspicious content while preserving legitimate files.
