If you or your visitors see a “Request Validating” or “Not a Robot” message when trying to access your website, it’s usually not an error. This challenge appears when security systems detect unusual or suspicious traffic from your IP address or network. It’s a protective measure designed to keep your website safe from bots, spam, and malicious activity.
Common Causes
These are the common causes of this challenge:
1. Cloudflare Security Layer: If your domain uses Cloudflare, its security features may trigger a verification challenge when:
- The system detects suspicious behavior or unfamiliar devices.
- Your IP address has a history of flagged activity.
- Your security level settings are strict.
2. Server Security (Imunify360): LyteHosting servers use Imunify360, a powerful security tool that helps block harmful traffic.
If your IP or network sends multiple, automated, or unusual requests, Imunify360 may trigger a challenge to verify if the visitor is human.
How to Resolve the Issue
Follow these steps to minimize or resolve the challenge prompt:
1. Check Cloudflare Settings
- Log in to your Cloudflare dashboard.
- Review your Security Level and Firewall Rules.
- Lower the security level if it’s too strict for normal visitors.
2. Inspect Your Network Activity
- Ensure no automated scripts or bots are running from your network.
- Avoid sending repeated requests or refreshing the page excessively.
3. Test with Another Network
- Try accessing your website from a different device or internet connection.
- If the challenge disappears, your original network may have been flagged.
4. Contact Support
- If the challenge affects normal visitors, open a support ticket with LyteHosting.
- Our team can whitelist your IP or review server security settings to reduce unnecessary prompts.
NOTE:
- Visitors using public Wi-Fi, VPNs, or shared networks are more likely to see these challenges.
- Frequent “Not a Robot” prompts usually mean the system is actively protecting your site from suspicious traffic.
If the issue persists or impacts your visitors’ experience, kindly reach out to our support team for further assistance.
