If you’re not receiving emails sent to your domain-based email address, it’s often due to issues with your domain’s DNS configuration or domain status. Understanding and correcting these settings will help restore normal email delivery.
These are the common causes:
1. Inactive Domain: Your domain must be active and properly registered. If your domain has expired or is suspended, email services linked to it will stop functioning.
2. Incorrect MX Records: The MX (Mail Exchange) records determine where incoming emails should be delivered. If these records are misconfigured or pointing to the wrong server, emails will not reach your inbox.
3. Modified A Records: If you’ve recently changed an A record that’s associated with your MX records, it may interrupt your mail routing, leading to undelivered emails.
Here are ways to resolve the issues:
STEP 1: Check your domain’s status to ensure it’s active and not expired or suspended.
STEP 2: Log in to your cPanel or DNS management portal and confirm that your MX records point to the correct mail server.
For example:
- mail.yourdomain.com
Ensure these settings match the email hosting configuration provided by LyteHosting.
STEP 3: If your A records are used by your mail server, do not change them unnecessarily. Changes can affect both website and email functionality.
Helpful Tip: Use online tools like MXToolbox to check your MX records. This tool will show if your domain is correctly configured and whether any issues exist with your mail routing.
If you’ve confirmed your domain is active and MX records are correct but the issue persists, kindly reach out to our support team for further assistance.
